Terms & Conditions for Crerar HotelsAdministration ChargePre-paid reservations via the Crerar Hotels website and direct with the hotel incur a £2.00 administration charge per transaction.Advance Purchase OffersRooms booked on an advance purchase price plan require credit card payment guarantee at time of booking, are non-refundable and non-transferable. These rates allow one free date amendment up until March 31st 2021. This will be indicated during the booking process in rate plan terms & conditions. Meals and add-ons are included in some rate plans and this will be indicated at the time of booking. All prices are inclusive of VAT and subject to availability.Arrival and Check-outRooms are available from 3.00pm on the arrival date. Please let your chosen hotel know if you are likely to arrive after 9.00pm. You are requested to vacate your room by 11.00am on the day of departure.CancellationsPlease refer to the policies of your chosen rate for cancellation terms as they will vary depending on the rate selected. Cancellation terms will be shown during in the policies section during the process of all bookings.Card PaymentCrerar Hotels are pleased to accept payment by debit card and all major credit cards including MasterCard, Visa and American Express.ComplaintsWe strive for 100% customer satisfaction at all times, so if you feel there is an area that we can improve, or if you are unsatisfied with your visit, please write to:Customer Services
1 Queen Charlotte Lane
EH6 6BLDay Spa Package Cancellations50% pre-payable at the time of booking. Standard cancellation is up to 48 hours prior to your spa day booking. If you cancel your spa day 48 hours prior to your booking your 50% deposit will be retained.The management reserve the right to alter any treatment or price at any time without prior notice.Fair FundBy opting to pay a service charge you’re helping us build our “Fair Fund”. This is given back to our whole team, and is available for team members’ personal development opportunities.Family RoomsFamily rooms are available at a number of our hotels, please call your chosen hotel directly if you are unable to find a family room online, where we will be happy to check availability for you.Flexible RatesPrices shown on the website vary and will often be displayed differently, dependent on the price plan; per room, per person or per break. All prices are inclusive of VAT and subject to availability. Meals are included in some rate plans and this will be indicated at the time of booking. Flexible rates require a guarantee with a valid credit card with payment when you stay. Terms and conditions, including the cancelation policy, for all bookings are displayed during the online booking process.FoodWe believe greatly in locally sourced ingredients, high quality and seasonal produce for our menus, which means occasionally dishes from our advertised menus may be unavailable.PetsWe are pleased to welcome dogs at a charge of £12.00 per dog, per evening. Please advise your chosen hotel at the time of your reservation that you wish to bring your dog and you will be allocated a dog friendly room. For other kinds of pets, please speak to your chosen hotel directly for details.PricesPrices shown on the website vary and will often be displayed differently, dependent on the price plan; per room, per person or per break. All prices are inclusive of VAT and subject to availability. Meals are included in some rate plans and this will be indicated at the time of booking. Terms and conditions for all bookings are displayed during the online booking process.Rooms for Customers with DisabilitiesSome of our hotels have rooms that are specially adapted for customers with disabilities, please call the hotel of your choice to check availability. If you have difficulty walking but do not require a specially adapted room, you can request a room on the ground floor near to reception for easier access. We will make every possible effort to accommodate your personal requirements, however all rooms are subject to availability at the time of booking.SmokingAll Crerar Hotels are committed to providing guests with a smoke free environment. All bedrooms, public areas and event spaces are non-smoking.SpaAll guests are required to complete a medical questionnaire prior to treatments and we ask all guests to advise us of any health conditions, allergies, medications or injuries that may affect your choice of spa treatment..Please contact us if you are unsure or would like some guidance. If you do have any medical conditions which may prevent you from having a treatment, please speak to your GP prior to arrival.Your Personal DetailsYour personal details will not be sold on or passed on to any third parties. Your credit card details are securely deleted after your booking is confirmed.